Refund Policy

1. Single support session — $49

• We cannot solve the problem → the full $49 is refunded. Ask within 14 days of the session.
• We solve it, the same problem returns within 14 days → we work on it again at no extra charge, before any refund question arises.
• You do not attend the booked session, or we cannot reach you → we offer to reschedule. If you would rather not reschedule, we refund the session less any payment processing cost already incurred by us.
• The problem turns out to be outside our scope → we tell you before doing anything, and refund in full.

2. System migration — $99

• We cannot complete the move → the full $99 is refunded.
• We complete the move and you verify it → the service is not refundable, because the work has been delivered and your old drive is still available as a fallback.
• A second session is needed, or the job runs longer than one sitting → still one $99 charge. We do not bill the same migration twice.
• Physical drive failure partway through → we stop, refund the fee, and tell you honestly what a data recovery workshop would cost.

3. Software licences

• The licence will not activate and we cannot make it work → we replace it, or refund it in full. Contact us within 14 days of delivery.
• The licence activated successfully → not refundable. A working code cannot be returned, the same way an opened licence cannot.
• The licence was for the wrong product or edition because of information you supplied → we will still try to help, but we may offer an exchange rather than a refund, depending on whether the licence is still unused.
• The licence has been shared, resold or activated on more PCs than agreed → no refund, and we may decline further orders.

4. Project work and multiple machines

Custom software, websites, backup planning and multiple machines. Quoted separately and billed in stages so you approve each stage. Completed and accepted stages are not refundable; unstarted stages are refunded in full if you cancel.

5. How to ask for a refund

Email support@windowstechhub.com with the reference from your invoice or order email, and a line about what went wrong. We reply within 12 hours. Approved refunds go back to the original payment method within 5 business days, and we confirm when we have sent them.

6. If we get it wrong

If you believe we have applied this policy incorrectly, reply to the same email and ask for it to be reviewed. A person reads it — there is no automated decision-making in our refund process.

7. Your statutory rights

This policy sits on top of, and does not reduce, any rights you have under mandatory consumer law in your country.